FAQ | QUALITY HOMES REALTY

At Quality Home Realty, we provide a complete range of real estate services, including short-term rentals, property buying and selling, legal assistance, and bank loan management. Below is a comprehensive FAQ that answers common questions about our operations, policies, and services.

GENERAL QUESTIONS

What services does Quality Home Realty offer?
We specialize in a full spectrum of real estate solutions:

Short-Term and Vacation Rentals
Property Buying and Selling Services
Legal and Documentation Services
Bank Loan Management and Financial Advisory
Property Management for Owners and Investors
Market Valuation and Real Estate Consultation

Our team ensures that every client—whether tenant, buyer, or owner—receives transparent, professional, and efficient service from start to finish.

Is Quality Home Realty a licensed company?
Yes. Quality Home Realty operates as a registered and compliant real estate service provider in Malaysia, adhering to all legal and professional standards.

How long has Quality Home Realty been operating?
Our team consists of experienced property professionals with years of expertise in the Malaysian real estate and hospitality market, focusing on client satisfaction, secure transactions, and trustworthy property management.

PROPERTY BUYING AND SELLING SERVICES

What does your property buying and selling service include?
We assist property owners and buyers through the entire process, including:

Market valuation and price analysis
Advertising and property listing
Professional negotiation and offer handling
Legal document coordination
Ownership transfer and closing assistance

How do you determine the right price for my property?
We perform market analysis using comparable listings, area trends, and recent transactions to ensure your property is priced competitively while maximizing your return.

Do you help buyers find properties that fit their budget?
Yes. Our consultants match buyers with properties that align with their financial goals, preferred location, and desired property features.

Do you assist with property viewings and inspections?
Yes. We schedule and coordinate viewings with verified property owners and provide detailed reports to ensure buyers have full transparency before making decisions.

SHORT-TERM RENTAL SERVICES

Do I need an account to book a stay?
Yes. You must create an account before confirming your booking. This helps us verify your details, share secure check-in instructions, and provide continuous support during your stay.

Is a security deposit required?
Some landlords require a refundable security deposit, typically around 20% of the total rental amount. This covers potential damages or incidental costs during your stay. Depending on your rental history, we can discuss options to reduce or waive the deposit.

Can I view the property before booking?
No. Our platform follows a no-viewing policy similar to Airbnb. Each property is verified with accurate photos and detailed descriptions. If a property does not match its listing, you may be eligible for a refund.

How do I book a property?
Bookings can be made directly through our website or by contacting our support team. Once payment is confirmed, you’ll receive a booking confirmation and check-in instructions.

What payment methods do you accept?
We accept major credit and debit cards, FPX, bank transfers, Wise, and e-wallet payments. All transactions are processed securely.

Can international guests make payments?
Yes. We welcome guests from all over the world and accept international bank cards and Wise transfers. Please allow 1–3 days for international payments to clear.

Are the properties fully furnished?
Most of our rental units are fully furnished with essential amenities for a comfortable stay. Each listing specifies the furniture and utilities provided.

Are utilities included in the rental price?
Utility policies vary. Some listings include electricity, water, and Wi-Fi, while others charge based on actual usage. These details are listed on each property page.

What is your cancellation policy?
All bookings are non-cancellable and non-refundable unless otherwise stated in the property listing. Please confirm your travel plans before completing your booking.

Can I extend my stay?
Yes, extensions are subject to availability. Contact your host or our management team as early as possible to secure an extension before your current booking ends.

Do you provide cleaning services?
Yes. Cleaning services are available for most units and may be included or arranged at an additional cost, depending on the property.

What should I do before checking out?
Please tidy up the unit, switch off all appliances, and return any keys or access cards. You will receive detailed check-out instructions prior to departure.

Are pets allowed?
Pet policies differ by property. Please check individual listings or contact us before booking.

What happens if the host cancels my booking?
If a host cannot honor a confirmed booking, we will assist in securing an alternative property or issuing a refund, depending on availability and circumstances.

PROPERTY MANAGEMENT SERVICES

Do you manage properties for owners?
Yes. We provide end-to-end property management services that include tenant screening, rental collection, maintenance coordination, and listing management for short-term and long-term stays.

Can landlords track earnings and property performance?
Yes. We provide transparent financial summaries and occupancy reports to help owners monitor performance and income.

Do you handle maintenance or repairs?
Yes. Our team coordinates trusted contractors for general maintenance, repairs, and cleaning services as required, ensuring your property remains in excellent condition.

LEGAL AND DOCUMENTATION SERVICES

What kind of legal services does Quality Home Realty offer?
Through our QHomes Realty Law Firm Panel, we offer legal support in:

Sale and Purchase Agreement (SPA) preparation and review
Tenancy agreement drafting and stamping
Title transfer and ownership verification
Property dispute resolution and mediation
Compliance with Malaysian property laws

Do you assist foreign investors with property purchases?
Yes. Our legal partners provide complete support for foreign buyers, including regulatory compliance, documentation, and investment guidance under Malaysian law.

BANK LOAN AND FINANCIAL SERVICES

Do you assist buyers with bank loans?
Yes. We help buyers evaluate their financial capacity, determine suitable loan amounts, and connect them with major banks for property financing.

Do you assist with mortgage pre-approval?
Absolutely. We can guide you through pre-qualification and pre-approval processes to ensure smoother and faster property acquisition.

Can you recommend banks or financing institutions?
Yes. We partner with trusted local and international banks to offer competitive loan rates and packages that best suit your financial needs.

PAYMENTS AND REFUNDS

Who do I pay rental or booking fees to?
All payments are made directly through Quality Home Realty’s official platform or via verified bank details provided by our administration team.

How long does it take to process a refund?
Refunds typically take 7 to 14 working days after verification. The processing time depends on your bank and payment channel.

Why can refunds take up to 14 days?
Refunds undergo strict verification to ensure accuracy, prevent fraud, and confirm correct bank details before being released.

How do I request a refund?
Please complete our online refund form and attach proof of payment. Once verified, our finance team will process the refund and update you on the status.

Do you offer after-hours support?
Yes. Emergency support is available for active bookings and property management clients through our 24-hour assistance line.

TRUST, SAFETY, AND SECURITY

Are listings verified?
Yes. All our listings undergo a strict verification process to confirm ownership, property condition, and listing accuracy before being published.

Is my personal information safe?
Yes. We comply with Malaysia’s Personal Data Protection Act (PDPA) and use advanced encryption to protect your data.

Why should I choose Quality Home Realty?
Because we combine property expertise, technology, and personalized service to make your real estate experience seamless—whether you’re renting, buying, or selling.

Do you provide after-hours assistance for property emergencies?
Yes. Our 24-hour support team is available for emergency situations such as maintenance issues, guest disputes, or lockouts.

Why should I choose Quality Home Realty for property management?
We combine professionalism, transparency, and hospitality expertise to help property owners achieve consistent income with minimal stress. Our approach ensures your property remains profitable, protected, and presented at its best at all times.