Welcome to Quality Homes Realty, your trusted partner in property management, short-term rentals, and real estate solutions. Our Landlord & Owner Policy outlines the responsibilities, standards, and procedures that ensure transparency, professionalism, and peace of mind for all property owners who list with us.

1. Purpose

This policy establishes clear guidelines for property owners partnering with Quality Homes Realty or Quality Homes Short Rentals. It ensures every listing is accurately represented, well-maintained, and compliant with local regulations while maintaining a high level of guest satisfaction.

2. Property Listing Requirements

To list your property with Quality Homes, owners must provide:

  • Accurate property details including address, unit type, and amenities.

  • Recent, high-quality photos that accurately represent the unit.

  • Proof of ownership or authorization to lease the property.

  • Valid identification and contact information.

  • Up-to-date utility and maintenance status before listing.

Our team will assist in reviewing and optimizing each listing to attract qualified tenants and guests.

3. Listing Accuracy and Representation

Owners are responsible for ensuring that all property information provided is truthful and current. Misrepresentation of property details, amenities, or conditions may result in the removal of the listing from our platform. Quality Homes Realty reserves the right to verify the property condition and ensure all descriptions meet company standards before publishing.

4. Property Management and Maintenance

Quality Homes Realty provides full or partial property management options. For managed units, our team handles guest communication, maintenance coordination, housekeeping, and check-in/out processes. Owners must ensure their property is safe, functional, and ready for occupancy at all times.
Maintenance issues reported by guests or tenants must be addressed promptly. For managed properties, our team will arrange necessary repairs, and costs will be communicated transparently to the owner before work proceeds.

5. Financial Management and Payments

All rental payments, deposits, and fees collected through Quality Homes Realty are processed through secure channels. After each successful booking or tenancy, owners receive their earnings promptly, less applicable management or service fees.
Detailed payment statements are available upon request to ensure full financial transparency.

6. Insurance and Liability

Owners are strongly encouraged to maintain valid homeowner’s insurance covering fire, theft, and liability. While Quality Homes Realty takes all reasonable measures to protect properties and screen tenants, we are not liable for accidental damages, loss, or misuse caused by tenants or guests.

7. Compliance with Local Laws and Regulations

All properties must comply with Malaysian housing regulations, strata management by-laws, and local municipal requirements. Owners are responsible for securing necessary permits or licenses and ensuring compliance with taxation, including SST or rental income declarations where applicable.

8. Security Deposits

Where applicable, Quality Homes Realty collects and holds a security deposit from tenants or guests on behalf of the property owner. This deposit is used to cover damages, unpaid bills, or excessive utility usage. Refunds are processed after a final inspection, in accordance with the terms of the rental agreement.

9. Marketing and Promotion

Quality Homes Realty actively markets all listed properties through our website, digital advertising platforms, and partner networks. Our marketing team ensures that each property receives maximum exposure while maintaining a premium presentation that attracts serious renters and qualified buyers.

10. Property Inspections

Our management team conducts periodic property inspections to ensure quality standards are met and to address maintenance needs promptly. Owners will be notified of inspection schedules and provided with a condition report upon completion.

11. Termination or Delisting

Either party may terminate the listing agreement with a written notice period as stated in the management contract. Properties may also be delisted if they fail to meet safety standards, are misrepresented, or breach any legal or policy requirements.

12. Owner Responsibilities

  • Maintain property cleanliness, functionality, and safety.

  • Notify Quality Homes Realty of any major repairs or renovations.

  • Respond promptly to communication from the management team.

  • Respect tenant and guest privacy by coordinating all visits through our staff.

13. Quality Homes Realty Responsibilities

  • Manage property listings professionally and transparently.

  • Handle guest and tenant interactions with care and efficiency.

  • Protect the owner’s financial interests through secure and accountable transactions.

  • Ensure compliance with local laws, tenancy regulations, and ethical real estate practices.

14. Confidentiality and Data Protection

All personal and financial information shared by property owners is handled with strict confidentiality. Quality Homes Realty adheres to applicable data protection laws and ensures information is used solely for legitimate business purposes.

15. Continuous Improvement

We value collaboration and communication with all property owners. Quality Homes Realty continually improves its management systems, customer support, and marketing tools to deliver consistent results and a seamless ownership experience.

Partner with Confidence
At Quality Homes Realty, we go beyond listing properties — we build trust. Our goal is to help property owners maximize returns, maintain their assets in excellent condition, and provide guests with a superior rental experience.

Quality Homes Realty
Professional. Reliable. Committed to Excellence.