Welcome to Quality Home Realty. By using our website www.qhrealtykl.com, communicating with our agents, or booking a property through our platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any reservation or engaging our services.

1. General Use

Quality Home Realty provides real estate and short-term rental services, acting as a professional intermediary between property owners (hosts) and tenants or guests (renters).
Unless otherwise stated, we are not the owner of the listed properties. All tenancy agreements, rental arrangements, and property transactions are conducted between the host and the guest, with Quality Home Realty serving as the managing representative and facilitator.

By accessing or using our website, you confirm that:

  • You are at least 18 years old and legally capable of entering into binding agreements.
  • You will provide accurate and truthful information throughout the registration and booking process.
  • You agree to comply with all applicable laws, regulations, and platform policies.

2. Account Registration and Verification

To make a booking or access specific services, users may be required to create an account and complete identity verification.
This may include:

  • Submitting a valid government-issued ID.
  • Providing current contact details, including phone number and email.
  • Uploading a recent photo or relevant documentation for verification purposes.

Quality Home Realty reserves the right to:

  • Approve, suspend, or terminate accounts if false information is provided.
  • Refuse service if any suspicious or fraudulent activity is detected.
  • Request additional documents for verification before confirming a booking or transaction.

3. Bookings and Payments

All bookings must be made directly through Quality Home Realty’s official platform or authorized representatives.

Bookings are confirmed only after full payment has been received and verified.

Payments are securely processed through approved payment gateways or company accounts.

For your safety, do not send payments directly to property owners or unauthorized third parties.

Any confirmed booking represents a binding agreement between the guest and the property owner, managed by Quality Home Realty.

Failure to complete payment within the specified time may result in automatic cancellation of the booking.

4. Bookings and Payments
Certain properties may require a refundable security deposit, the amount of which will be specified prior to booking confirmation.

  • The deposit will be refunded within a reasonable time after check-out, provided there are no damages, missing items, or unpaid fees.
  • Any deductions for damages, lost items, or additional cleaning will be itemized and documented.
  • Refund processing time may vary depending on payment method and bank procedures.

5. Cancellations and Refund Policy

  • All bookings are non-cancellable and non-refundable unless otherwise stated in the individual property listing.
  • In exceptional circumstances (e.g., property unavailability, maintenance issues, or unforeseen events), Quality Home Realty will assist in finding an alternative property or processing a refund.
  • Refunds, if applicable, will be issued through the original payment method within a reasonable time frame.
  • Guests who fail to check in on the scheduled date will be considered no-shows and forfeit any payments made.

6. Guest Responsibilities

Guests agree to:

  • Treat the property, furnishings, and equipment with care and respect.
  • Comply with all house rules, building regulations, and local laws.
  • Avoid any illegal, disruptive, or unsafe behavior.
  • Take full responsibility for damages, losses, or disturbances caused by themselves or their visitors.
  • Notify management immediately in the event of maintenance issues or emergencies.

Extra charges may apply for excessive cleaning, late check-outs, or violation of house rules.

7. Host Responsibilities

Property owners or hosts are responsible for:

  • Providing accurate, up-to-date property details and images.
  • Ensuring the property is safe, clean, and ready for occupancy.
  • Complying with all legal, tax, and local housing regulations.
  • Honoring confirmed bookings and promptly notifying Quality Home Realty of any changes or cancellations.

Failure to meet these obligations may result in removal from our platform and potential penalties.

8. Liability and Disclaimers

While Quality Home Realty strives to maintain the accuracy and quality of all listings, we are not liable for:

  • Personal injury, theft, or property damage occurring during a guest’s stay.
  • Misrepresentation by hosts or third parties.
  • Losses or disputes arising from cancellations, payment issues, or property conditions.

Guests are encouraged to obtain travel or rental insurance for added protection.
Quality Home Realty acts solely as a managing agent and does not assume responsibility for events beyond its control, including natural disasters, power outages, or government restrictions.

9. Taxes and Legal Compliance

All property owners are required to comply with applicable Malaysian tax laws, including SST, Real Property Gains Tax, and local housing regulations.
Guests are responsible for ensuring compliance with visa, immigration, and local residency requirements during their stay.

10. Property Access and Inspections

Management reserves the right to access the property for inspections, maintenance, or emergencies with prior notice to the guest or host. In urgent situations, access may be granted without prior notice to prevent property damage or safety hazards.

11. Privacy and Data Protection

Quality Home Realty respects your privacy and handles all personal data in accordance with the Personal Data Protection Act (PDPA) Malaysia.
We collect, store, and use personal information solely for operational, legal, and customer service purposes. Your data will never be sold or shared with unauthorized third parties.

12. Amendments to Terms and Conditions

Quality Home Realty reserves the right to revise, update, or amend these Terms and Conditions at any time without prior notice. Continued use of our website, services, or properties constitutes acceptance of the revised terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from the use of our platform or services shall be resolved in Malaysian courts.

We appreciate your trust in Quality Home Realty. Your comfort, security, and satisfaction remain our top priorities.