At Quality Home Realty, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website www.qhrealtykl.com
, communicate with our team, or use any of our services. By engaging with our platform or providing your information to us, you agree to the practices outlined in this policy.

1. Purpose of This Policy
This Privacy Policy describes how Quality Home Realty manages personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable regulations. Our goal is to ensure that all personal information provided to us is handled lawfully, transparently, and securely.

2. Information We Collect
We collect personal and non-personal information for operational, transactional, and communication purposes. The data we may collect includes:

  • Personal Identification Details: Full name, identification number, passport number (for foreign guests), and date of birth.
  • Contact Information: Phone number, email address, and mailing address.
  • Booking and Transaction Details: Check-in and check-out dates, payment history, property preferences, and booking confirmations.
  • Verification Documents: Copies of identification, proof of address, or other documents required to verify your identity or comply with legal obligations.
  • Financial Information: Payment details such as bank transfers, receipts, or transaction confirmations (collected securely through authorized payment gateways).
  • Technical Information: IP address, browser type, device information, and access logs used for analytics and system improvements.

3. How We Use Your Information
We use the data collected for the following purposes:

  • To process property bookings, reservations, and payments.
  • To verify identity and ensure secure transactions between guests and property owners.
  • To communicate booking confirmations, updates, or account information.
  • To provide customer support and respond to inquiries or complaints.
  • To improve our website, services, and operational efficiency.
  • To comply with legal and regulatory obligations, including taxation, audit, or law enforcement requests.
  • To send relevant service updates, promotional offers, or newsletters (only with user consent).

4. Data Sharing and Disclosure
Quality Home Realty respects your privacy and will never sell, lease, or trade your personal data to third parties. However, we may share certain information when necessary for operational or legal purposes, such as:

  • With Property Owners or Hosts: Limited guest details are shared to facilitate bookings, access arrangements, and property management.
  • With Service Providers: We may engage verified third-party partners for services such as cleaning, maintenance, payment processing, and IT support.
  • With Legal and Regulatory Authorities: When required by law, court order, or government request to comply with legal obligations or protect our rights.
    All third-party service providers are required to adhere to strict confidentiality and data protection standards consistent with this Privacy Policy.

5. Data Storage and Retention
Your personal data is stored securely using encrypted systems and restricted access protocols. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the retention period expires, all records are securely deleted or anonymized to prevent unauthorized use.

6. Data Security
We implement robust security measures to prevent unauthorized access, disclosure, alteration, or destruction of personal data. These include:

  • Encrypted data storage and transmission.
  • Regular system updates and security audits.
  • Restricted internal access based on role and necessity.
  • Secure payment processing via trusted financial partners.
    While we take all reasonable precautions, users acknowledge that no online platform can guarantee absolute data security, and transmission of information is at the user’s own risk.

7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies help remember user preferences and simplify repeat visits. You can disable cookies through your browser settings, but doing so may limit certain website features.

8. Your Rights Under PDPA
As a user, you have the following rights under the Personal Data Protection Act 2010 (PDPA):

  • Right to Access: You may request access to your personal data held by Quality Home Realty.
  • Right to Correction: You may request corrections or updates to inaccurate or incomplete information.
  • Right to Withdraw Consent: You can withdraw your consent for data processing at any time, subject to legal or contractual obligations.
  • Right to Restrict Processing: You can limit how your data is used under certain conditions.
    All requests must be submitted in writing to our designated Data Protection Officer using the contact information provided below.

9. Third-Party Links
Our website may contain links to third-party websites for convenience or reference. Quality Home Realty is not responsible for the privacy practices, content, or policies of these external websites. Users are encouraged to review the privacy statements of any third-party sites they visit.

10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal data from minors. If we become aware that personal data has been collected from a minor without proper consent, we will take immediate steps to delete such information.

11. International Data Transfers
In certain circumstances, personal data may be processed or stored outside Malaysia. When such transfers occur, Quality Home Realty ensures that the data remains protected through appropriate safeguards consistent with PDPA standards.

12. Updates to This Policy
We may update or revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be published on our website, and the date of the latest revision will appear at the top of this document. Continued use of our services after any updates indicates acceptance of the revised terms.

13. Limitation of Liability
While we take all reasonable measures to protect your personal data, Quality Home Realty shall not be held liable for any loss, damage, or unauthorized disclosure resulting from circumstances beyond our control, including cyberattacks, data breaches, or force majeure events.

We appreciate your trust in Quality Home Realty. Protecting your personal data is our highest priority, and we remain committed to maintaining transparency, accountability, and confidentiality in every aspect of our operations